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Alternatively you can always visit one of our two London stores in Sloane Square or Covent Garden. Gilda’s Tryst Sloane Square, Chelsea

71 Duke of York Square, London, SW3 4LY

Tel: +44 207 730 8200

Gilda’s Tryst Seven Dials, Covent Garden

53 Monmouth Street, Seven Dials, Covent Garden, WC2H 9DG,

Tel: +44 20 7240 0068

Further Information

• Parcels will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If you are not there when the delivery is made, a calling card will be left and you will be able to reschedule your delivery for a more convenient time.

• To check on the status of an order, please email us at info@gildastryst.com quoting your order number

• All transactions are processed in pounds sterling.

• Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

• We may need to get in touch with you to carry out some security checks – If we aren’t able to get hold of you using the contact number given it may delay your order being processed.

RETURNS INFORMATION

IN-STORE PURCHASES

If for any reason you have changed your mind having taken your Gilda’s Tryst piece home, or if you have received a gift which is not quite right for you, we’re happy to offer an exchange within 14 days of purchase provided the item has not been worn and you have proof of purchase. We are able to exchange the item either for goods or gift vouchers of the same value. This period is extended for Christmas gifts, and you have until 10^th January to return any unwanted Christmas gifts. This does not affect your statutory rights.

ONLINE PURCHASES

We hope you will covet and cherish your Gilda’s Tryst piece but if having received your goods you find it’s not quite what you expected, we’re happy for you to return it for either a refund or exchange. For UK customers we currently offer a free returns service.

UK Customers

Making a return is quick and easy. Just simply email returns@gildastryst.com for a return authorisation number (RAN) within 7 days of receipt of goods requesting whether you would like an exchange or a refund.

Write the RAN number on your original invoice and place it in the package which should be posted back via special delivery to the following address: Gilda’s Tryst, 71 Duke of York Square, London, SW3 4LY within 7 days of us issuing you with a RAN.

Before posting, please place items in the original packaging and ensure the outer box is completely sealed Once we have received and checked the goods have not been worn and are in satisfactory condition, we will refund the original purchaser’s card within 2 working days.

All returns for a particular order must be returned in one shipment. Any subsequent returns from the same order will incur additional shipping charges to you. We request that returns are shipped through Royal Mail Special Delivery. We do not accept liability for any goods lost or damaged.

For an exchange, simply email returns@gildastryst.com with details of your original order, and the item you wish to exchange it for. We will then provide you with a RAN. Write the RAN on the original invoice and post it back to us as outlined above. Upon receipt of the old item, we will post out the new item and charge the applicable shipping costs. If there is an outstanding balance we will call you to take payment at a time convenient for you, or refund the difference should this be the case.

Please Note

• Returns outside the stated timeframe will only be accepted at the discretion of Gilda’s Tryst

• Gilda’s Tryst will not accept returns for any items that have been worn.

International Customers

Making a return is easy. Simply email returns@gildastryst.com for a return authorisation number (RAN) within 7 days of receipt of goods requesting whether you would like an exchange or a refund.

Please write the RAN on your original invoice and send back to Gilda’s Tryst, 71 Duke of York Square, London, United Kingdom, SW3 4LY within 7 days of us issuing you with a RAN. We recommend that you

use Fedex or another major trackable shipping company, as we do not accept liability for any goods lost or damaged enroute.

Before shipping, please place items in the original packaging and ensure the outer box is completely sealed

Once we have received and checked the goods have not been worn and are in satisfactory condition, we will refund the original purchaser’s card within 2 working days.

For an exchange, simply email returns@gildastryst.com with details of your original order, and the item you wish to exchange it for. We will then provide you with an RAN. Write the RAN on the original invoice

and post it back to us as outlined above. Upon receipt of the old item, we will post out the new item and charge the applicable shipping costs. If there is an outstanding balance we will call you to take payment

at a time convenient for you, or refund the difference should this be the case.

Please Note

• Returns outside the stated timeframe will only be accepted at the discretion of Gilda’s Tryst

• Gilda’s Tryst will not accept returns for any items that have been worn.

• Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU)
  

Faulty & Damaged Goods

 
In order to return faulty items you must obtain a RAN by emailing us at returns@gildastryst.com and then follow the standard returns process as detailed above.

Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of damage or fair wear and tear will not be accepted as faulty.

Where possible we will endeavour to repair faulty items.

Additionally, if your goods have been damaged or have experienced fair wear and tear, we are happy to investigate repairing this for you. There is a fee for this service, but we can estimate the cost and revert to you to allow you to decide whether you would like to proceed.